DELIVERIES AND RETURNS
No new orders will be posted between November 23rd and December 12th so we can concentrate on our existing subscriptions. (This does not affect current subscribers). Any orders placed in this time will be sent week commencing December 12th and we guarantee Christmas delivery.
Orders placed after 18th December will not be received in time for Christmas, and will be shipped week commencing January 2nd.
The cost of Standard Delivery in the UK is £2.95 irrespective of size and weight. There is free delivery for orders over £40 (UK only). Orders placed before 11am are dispatched the same day and normally take 2-3 days for delivery by Royal Mail.
We ship each working day, but do not ship on Saturdays or Sundays or UK Bank Holidays.
We only send parcels within the UK. We have tried shipping abroad but have experienced a variety of problems, thereby letting down our customers. So we stopped.
If you want to return something for any reason, provided it is unused, we will replace or refund it. Needs to be returned within 30 days of purchase please. Just wrap it up and take it to the Post Office. Please include your name, telephone number and email so we know who sent it. We ask you to cover the cost of postage. Our address is:
9 William Spencer Avenue
This policy is offered in addition to your legal rights.
Or you could give it to the next deserving child who has a birthday coming up...
If you have any problem or query with our products or delivery, let us know and we will sort it out. Our Customer Service team can be emailed here.
For any delivery problem, please let us know within 7 days - deliveries usually take 2-3 working days. We use the Royal Mail service which means the postman may sometimes leave parcels with neighbours in in a Safe Place, please check if this has happened.